Returns and Refunds | Hopscotch School Supply

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Returns and Refunds

Returning Products

All Products excluding Strollers

If you want to return your purchase for any reason, please send it back to us with the original packaging and we'll be happy to refund or replace it.

You must return an item within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

Should goods be damaged or faulty please contact us on 01779 471871 or via our online contact form.

We strongly advise that a proof of postage certificate should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

We regret that postage, packing and insurance are direct costs and cannot be refunded.

Returning Strollers

If you have changed your mind on the stroller you have received, larger items such as strollers & buggies will incur a handling charge for taking the item back into stock. Each manufacturer differs in the level of this charge so please contact us for details.

You must return the stroller within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

Issues with Strollers/Buggies

If in the unlikely event you encounter a problem with a stroller/buggy, please contact us immediately so we can evaluate whether a simple solution can rectify the issue. If this does not work, please call us to arrange sending the item back to us, as we can often arrange a return collection ourselves, or we can let you know the correct warehouse address to send the item back to.

If you return a stroller you believe to be faulty and on inspection it is found to be defective, you will be re-imbursed the shipping cost and either receive a replacement product or a refund.

If however the returned item is found on inspection to be in perfect working condition, we will not cover the cost of you shipping it to the factory or getting the product back to you.

If you believe your stroller is faulty, please contact us on 01779 471871 or via our online contact form.