If you are unhappy with your purchase for any reason, please send it back to us with the original packaging and we'll be happy to refund or replace it.
You must return an item within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
We strongly advise that a proof of postage certificate should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.
We regret that postage, packing and insurance are direct costs and cannot be refunded.
Should goods be damaged or faulty please contact us on 01779 471871 or via our online contact form.
Please include your order details and send returns to:
Red Island Limited
109 Queen Street
Note: Larger items such as strollers & buggies will incur a handling charge for taking the item back into stock. Each manufacturer differs in the level of this charge so please contact us for details. In addition, if you encounter a problem with your stroller, please contact us immediately so we can evaluate whether a simple solution can rectify the issue. If this does not work, please call us to arrange sending the item back to us, as we can often arrange a return collection ourselves, or we can let you know the correct warehouse address to send the item back to.